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01
How far ahead should we get in touch?
As early as you have a date and a venue. A multi-camera show needs a camera plan, crew availability and equipment checks, and festivals in particular need site visits. Shorter notice can sometimes work for smaller productions, so ask even if the date is close.
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02
Do you supply the cameras as well as the crew?
We plan the camera and signal requirements with you and arrange what the production needs. The quotation lists exactly what is included, whether that is crew only or crew with equipment. Nothing is left vague, so you can compare it with any other quote you hold.
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03
Can you stream to the platform we already use?
In most cases yes. Daniel builds and monitors the streaming chain, and we test delivery to your chosen platform before the event. Tell us which service you use and who holds the account, and we will confirm what is needed from your side.
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04
What happens if a feed fails during the show?
The gallery team watches every source throughout, and we plan fallbacks in advance, such as a backup path or an alternative camera. If something drops, the programme output carries on while the fault is traced. We cannot promise nothing will ever go wrong, but we prepare for it.
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05
Can remote speakers or performers join the show?
Yes. Our remote production support brings off-site contributors into the same programme as the live stage. Each link is tested beforehand, and the contributor gets simple instructions on what to set up at their end.
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06
Do you work outside County Durham?
We are based in Durham and travel for concerts, festivals and stage events. Travel and accommodation, where needed, are shown as separate lines in the quotation. Tell us the venue and we will say what the logistics involve.
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07
How is the work priced and paid for?
After your enquiry you receive a written quotation, and once you confirm it we invoice you. Payment is by bank transfer. Full details of what each service includes are on the Prices page.
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08
Can we visit the gallery before the event?
For a venue build, we walk the space with you before the plan is finalised. On show day you are welcome to see the gallery during rehearsal, as long as it does not interrupt the crew. Ask Hannah to arrange a time.